The returns and refunds policy and procedure applies to all returned goods whether they are unwanted gifts, goods for exchange, incorrect items, damaged or defective items. This does not affect your Statutory cancellation rights (see below).
Return of Order
To return items please inform Paradis Terrestre by completing and submitting
this Return Form
(or e-mail/fax or post using the address/information on the "contact us" page) before
sending the product back to Paradis Terrestre.
Unwanted items must be returned within 28 days of receipt for a refund of amounts paid.
Paradis Terrestre must be informed as soon as is practically possible, ideally within 24 hours, of the receipt of damaged or incorrect goods and of the intention to return them. (This does not affect your statutory rights on damaged goods).
Cancellation of Order
To cancel an order the consumer must inform Paradis Terrestre in writing (by fax, letter or e-mail). Please note that you are free to cancel your order up to 14 days from when you received the goods. Goods should always be carefully packaged and sent back using a reliable delivery service and returned in a saleable condition.
Paradis Terrestre will refund the returned item(s), including the outgoing postage, within 30 days of notification of cancellation provided goods have been returned in the condition in which they were sent.
To Change an Order
To change an order simply cancel the first order following the above guidelines and create a new order for the desired alternative.